Common Questions Before Getting Started

New patients can schedule an appointment online here. Once you submit your request, our team will contact you within 24 hours to confirm your appointment.
Existing patients can call 516–505–7200 or email support@mindful.care to schedule.  

Your first visit sets the foundation for your personalized care plan. If you’re seeking therapy, the appointment typically includes a Biopsychosocial (BPS) assessment to understand your mental health history, challenges, and goals.
For medication management, the session includes a psychiatric evaluation to assess symptoms and determine treatment options.
Your provider will listen to your concerns, answer questions, and collaborate with you to create a treatment plan tailored to your needs.

To reschedule an appointment, new and existing patients can call 516-505-7200, email support@mindful.care, or use the patient portal. Please note: cancellations made with less than 24 hours’ notice may incur a fee.

We offer same-day and next-day appointments Sunday through Friday, 8 AM to 7 PM. While high demand may occasionally cause delays, most patients are seen within 48 hours.

It depends on the type of appointment. Some services are virtual, while others are in-person. Please confirm the format when scheduling.

Yes. Medication may be prescribed following a psychiatric evaluation. Prescriptions are based on the provider’s clinical judgment and your health history to ensure appropriate treatment.

You will be seen by a Nurse Practitioner (NP) or Certified Physician Associate (PA-C), either in-person or virtually. All are trained and certified to provide psychiatric care and work closely with supervising psychiatrists (MDs) to coordinate treatment.

NPs and PA-Cs are licensed medical professionals with advanced degrees. They are trained to diagnose conditions, prescribe medications, provide therapy, and educate patients. They work in both primary and mental health care settings under the supervision of a physician.

Nurse Practitioners (NPs) and Physician Associates (PA-Cs) are licensed healthcare professionals who have successfully completed master's degree programs. These programs equip them with the skills to diagnose, prescribe medication, offer health education, and provide therapy. NPs and PA-Cs deliver healthcare services in primary and acute care settings, covering various specialty areas such as general medicine and mental health.

We do our best to accommodate provider requests. However, availability may vary and could delay appointment scheduling.

During your visit, your provider will recommend a follow-up schedule that aligns with your treatment plan and availability. After your first appointment, you’ll receive an email with the details of your next visit.

Yes. We accept most commercial health insurance plans, as well as Medicare and Medicaid managed plans. To verify coverage, please upload a copy of your insurance card when scheduling. If we are not in-network with your plan, we will notify you before confirming your appointment.
If you are uninsured, we offer affordable pricing to ensure you still have access to care.
See accepted insurances here.