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FAQ's
How do I schedule an appointment?
Book your appointment online here and you'll receive an instant confirmation. If you prefer, give us a call at 516-505-7200 and our team can help schedule your visit. "
What happens during my first appointment with Mindful Care?
Your first visit sets the foundation for your personalized care plan. If you’re seeking therapy, the appointment typically includes a Biopsychosocial (BPS) assessment to understand your mental health history, challenges, and goals.
For medication management, the session includes a psychiatric evaluation to assess symptoms and determine treatment options. Your mental health therapist will listen to your concerns, answer questions, and collaborate with you to create a treatment plan tailored to your needs. We offer both in-person and online mental health care, so you can begin your journey wherever you feel most comfortable.
For medication management, the session includes a psychiatric evaluation to assess symptoms and determine treatment options. Your mental health therapist will listen to your concerns, answer questions, and collaborate with you to create a treatment plan tailored to your needs. We offer both in-person and online mental health care, so you can begin your journey wherever you feel most comfortable.
What if I need to cancel or reschedule my appointment?
To reschedule an appointment, new and existing patients can call 516-505-7200, email support@mindful.care, or use the patient portal. Our online therapy platform also makes rescheduling virtual appointments fast and simple. Please note cancellations made with less than 24 hours’ notice may incur a fee.
Can I receive help online?
Yes. We offer both in-person and virtual mental health services, including same-day psychiatric appointments for flexibility and convenience. Our online therapy sessions and online mental health counseling allow you to access therapy, psychiatry, and recovery support from home, making mental health care easier to fit into your schedule. Whether you prefer face-to-face sessions or online mental health services, our team is here to support you.
Will my appointment be in-person or virtual?
It depends on the type of appointment. Some services are virtual, while others are in-person. Please confirm the format when scheduling. We make it easy to choose what works best for you—whether it’s a telehealth therapist or an in-office visit.
What Is A Nurse Practitioner (NP) or Certified Physician Associate (PA-C)?
NPs and PA-Cs are licensed medical professionals with advanced training. They are qualified to assess conditions, develop treatment plans, provide therapy, and guide patients in managing their health. They work in both primary care and mental health settings, collaborating closely with supervising physicians.
Can I choose my provider?
We do our best to accommodate provider requests. However, availability may vary and could delay appointment scheduling. Whether you’re seeing an in-person clinician or an online psychologist, we’ll help you find the right match.
How do I follow up after my appointment?
During your visit, your provider will recommend a follow-up schedule that aligns with your treatment plan and availability. After your first appointment, you’ll receive an email with the details of your next visit. For mental health counseling online, your follow-up sessions can easily take place through our secure online therapy platform.
Do you accept insurance?
Yes. We accept most commercial health insurance plans, as well as Medicare and Medicaid managed plans. To verify coverage, please upload a copy of your insurance card when scheduling. If we are not in-network with your plan, we will notify you before confirming your appointment.
If you are uninsured, we offer affordable pricing to ensure you still have access to care through our online mental health services or in-person visits.
See accepted insurances here.
If you are uninsured, we offer affordable pricing to ensure you still have access to care through our online mental health services or in-person visits.
See accepted insurances here.
Is Mindful Care open 24/7?
No, Mindful Care is not a 24/7 facility. Our hours are Monday through Friday, 8 AM to 7 PM, with limited weekend availability. We offer same-day and next-day psychiatric appointments and strive to make care accessible quickly and efficiently, including online mental health support options.
How long does it take to get an appointment?
We offer same-day and next-day appointments Sunday through Friday, 8 AM to 7 PM. While high demand may occasionally cause delays, most patients are seen within 48 hours. Our online therapy platform helps streamline scheduling for both virtual and in-person care.
Can I get therapy and medication management at the same time?
Yes, many of our patients receive both therapy and medication management. We will work with you to create a care plan that best fits your needs. This includes combining online therapy sessions with medication follow-ups.
Do you offer medication during urgent care visits?
Yes. Medication may be prescribed following a psychiatric evaluation. Prescriptions are based on the provider’s clinical judgment and your health history to ensure appropriate treatment.
What ages do you see?
Psychiatric Services (Medication Management): Ages 12+
Therapy Services (Individual & Group): Ages 18+
Recovery Counseling: Ages 18+
Our online mental health counseling and online therapy sessions are available for qualifying age groups, offering flexibility for teens and adults.
Therapy Services (Individual & Group): Ages 18+
Recovery Counseling: Ages 18+
Our online mental health counseling and online therapy sessions are available for qualifying age groups, offering flexibility for teens and adults.
What kind of treatment options do you offer?
Mindful Care providers support treatment with a range of well-established psychiatric options, including antidepressants, anti-anxiety support, and mood stabilizers. We do not offer habit-forming or long-acting options, with the exception of select services that support individuals in recovery from opioid dependence. Our online mental health care model allows access to these treatment options through virtual mental health services, making high-quality psychiatric support available from anywhere.
If You Are Experiencing a Medical or Mental Health Emergency
Call 911 or go to your nearest emergency room immediately.
You can also contact one of the following free, confidential, 24/7 support resources:
Suicide & Crisis Lifeline: Call or text 988
Crisis Text Line: Text HOME to 741741
Trevor Lifeline (LGBTQ+ support): Call 1-866-488-7386
Call 911 or go to your nearest emergency room immediately.
You can also contact one of the following free, confidential, 24/7 support resources:
Suicide & Crisis Lifeline: Call or text 988
Crisis Text Line: Text HOME to 741741
Trevor Lifeline (LGBTQ+ support): Call 1-866-488-7386
Want To Learn More?
Read our FAQ's for more information
How do I schedule an appointment?
New patients can schedule an appointment online here. Once you submit your request, our team will contact you within 24 hours to confirm your appointment.
Existing patients can call 516–505–7200 or email support@mindful.care to schedule.
Existing patients can call 516–505–7200 or email support@mindful.care to schedule.
What happens during my first appointment?
Your first visit sets the foundation for your personalized care plan. If you’re seeking therapy, the appointment typically includes a Biopsychosocial (BPS) assessment to understand your mental health history, challenges, and goals.
For medication management, the session includes a psychiatric evaluation to assess symptoms and determine treatment options.
Your provider will listen to your concerns, answer questions, and collaborate with you to create a treatment plan tailored to your needs.
For medication management, the session includes a psychiatric evaluation to assess symptoms and determine treatment options.
Your provider will listen to your concerns, answer questions, and collaborate with you to create a treatment plan tailored to your needs.
What if I need to cancel or reschedule my appointment?
To reschedule an appointment, new and existing patients can call 516-505-7200, email support@mindful.care, or use the patient portal. Please note: cancellations made with less than 24 hours’ notice may incur a fee.
Can I receive care online?
Yes. We offer both in-person and virtual same-day psychiatric appointments for flexibility and convenience. Our virtual care services allow you to access therapy, psychiatry, and recovery support from home, making mental health care easier to fit into your schedule. Whether you prefer face-to-face sessions or online care, our team is here to support you.
How long does it take to get an appointment?
We offer same-day and next-day appointments Sunday through Friday, 8 AM to 7 PM. While high demand may occasionally cause delays, most patients are seen within 48 hours.
Will my appointment be in-person or virtual?
It depends on the type of appointment. Some services are virtual, while others are in-person. Please confirm the format when scheduling.
Do you offer medication during urgent care visits?
Yes. Medication may be prescribed following a psychiatric evaluation. Prescriptions are based on the provider’s clinical judgment and your health history to ensure appropriate treatment.
Who will I see at my appointment?
You will be seen by a Nurse Practitioner (NP) or Certified Physician Associate (PA-C), either in-person or virtually. All are trained and certified to provide psychiatric care and work closely with supervising psychiatrists (MDs) to coordinate treatment.
What is a Nurse Practitioner (NP) or Physician Associate (PA-C)?
NPs and PA-Cs are licensed medical professionals with advanced degrees. They are trained to diagnose conditions, prescribe medications, provide therapy, and educate patients. They work in both primary and mental health care settings under the supervision of a physician.
What Is A Nurse Practitioner (NP) or Certified Physician Associate (PA-C)?
Nurse Practitioners (NPs) and Physician Associates (PA-Cs) are licensed healthcare professionals who have successfully completed master's degree programs. These programs equip them with the skills to diagnose, prescribe medication, offer health education, and provide therapy. NPs and PA-Cs deliver healthcare services in primary and acute care settings, covering various specialty areas such as general medicine and mental health.
Can I choose my provider?
We do our best to accommodate provider requests. However, availability may vary and could delay appointment scheduling.
How do I follow up after my appointment?
During your visit, your provider will recommend a follow-up schedule that aligns with your treatment plan and availability. After your first appointment, you’ll receive an email with the details of your next visit.
Do you accept insurance?
Yes. We accept most commercial health insurance plans, as well as Medicare and Medicaid managed plans. To verify coverage, please upload a copy of your insurance card when scheduling. If we are not in-network with your plan, we will notify you before confirming your appointment.
If you are uninsured, we offer affordable pricing to ensure you still have access to care.
See accepted insurances here.
If you are uninsured, we offer affordable pricing to ensure you still have access to care.
See accepted insurances here.
Is Mindful Care open 24/7?
No, Mindful Care is not a 24/7 facility. Our hours are Monday through Friday, 8 AM to 7 PM, with limited weekend availability. We offer same-day and next-day psychiatric appointments and strive to make care accessible quickly and efficiently.
Can I get therapy and medication management at the same time?
Yes, many of our patients receive both therapy and medication management. We will work with you to create a care plan that best fits your needs.
What ages do you serve?
Psychiatric Services (Medication Management): Ages 12+Therapy Services (Individual & Group): Ages 18+Recovery Counseling: Ages 18+
What should I do in case of an emergency?
In case of a medical or mental health emergency, call 911 or go to your nearest emergency room. You can also contact one of the following 24/7, free, and confidential support resources:
• Suicide & Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• Trevor Lifeline (LGBTQ+ support): Call 1-866-488-7386
• Suicide & Crisis Lifeline: Call or text 988
• Crisis Text Line: Text HOME to 741741
• Trevor Lifeline (LGBTQ+ support): Call 1-866-488-7386
